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2011-2012 Performance & Outcomes Metric Goal Actual Goal Achieved Program regulatory compliance 90% 99%   Achievement of the Annual Operating Plan 90% 94%   Staff rate the mission of ChildServe makes their jobs feel important 90% 90%   Family satisfaction with partnership 90% 90%   Family satisfaction with care management 90% 94%   Increase child census from prior year total >2120 2336   Care Team satisfaction with partnership principles 90% 100%   Decreased adverse events requiring physician or ER <192 164